Blog
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The Evolution of The Telecommunication Industry Over The Years: Flagman Reports
When people say telecom industry, what comes to your mind? The radio or the internet, perhaps? But did you know that the telecommunication industry dates back to the 19th century,…
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The Secrets of Customer Value Management in the Telecom Industry
The telecommunication industry is a highly competitive battleground for telecom companies in customer value management (CVM). Recent happenings like COVID-19 made customers have overly high expectations regarding the services they…
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What Do Customers Really Want from Telecom Companies?
Customer experience management is one of the crucial components of success for a telecommunication company. Recent world events, i.e., COVID-19, wars, etc., surged customer demand and expectations for services that…
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The Customer-Centric Philosophy Behind Telecom Companies
One of the most customer-dependent industries is telecommunication. That’s why the majority of US telecom companies occasionally come up with creative ideas to attract customers. One of those ideas is…
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Buyer Persona Significance: Why is it Important to Create Value for Customers?
Everyone knows about Apple, right? It’s a one-of-a-kind company that proactively meets customer wants and needs. In other words, Apple creates the demand before the customer realizes that he or…
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Customer is the Drive of Business Success: Telecommunication Company Asserts
“If you build a great experience, customers tell each other about that. Word of mouth is very powerful” – Jeff Bezos. Experience – how your consumers feel after using your…
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Customer Value Creation is Key to Success: Telecommunication Company’s Guide
“People will forget what you said. They will forget what you did. But they will never forget how you made them feel,” – Maya Angelou. Customer is the Drive of…
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The World Needs More Kindness: Eternal Nation Foundation
The world needs more kindness and charity that corporate socially responsible businesses are obliged to give back to make the world a better place to live in. Fundraising events are…
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Benefits of VoIP Conference Calls for Your Business
Effective and unhindered communication is in the heart and soul of every successful business. With the landscape of work changing rapidly, your staff may no longer be tied to an…
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5 Advantages and Disadvantages of VoIP
When it comes to using technology to enhance business operations, VoIP stands in the category of those providing seamless communications internally and externally. VoIP — Voice over IP is an IP phone service that relies on the internet to receive and…
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How VoIP Phone Can Help Hybrid Teams Achieve Work Success
Understanding The Hybrid Working Model Hybrid working is a location-flexible arrangement between employees and staff. Hybrid working means that your employees have the freedom to work within your office space or remotely, either permanently…
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What Is VoIP QoS in 2021
How Can I Configure VoIP QoS? VoIP QoS is a function handled by your network router. Almost all modern business routers will offer QoS functionality and some even have this…
