Toll-free numbers improve your relationship with your clients by offering a free way to connect to your business from any landline. Recognizable by a unique three-digit code, service providers forward these numbers between businesses and individuals without any extenuating fees like long-distance charges for the call.
For a customer-service call center, a toll-free number is crucial to providing prospective clients with an easy and free way to get in touch with your business. These numbers can also often receive text messages – modern customer service centers are often equipped to text back on behalf of the establishment.
Rates and fees still apply on mobile phones without unlimited calling plans enabled, however.