Route By Caller ID
Caller ID routing allows your system to accept or reject calls based on the incoming phone number. The routing rules give you control over where the calls go. For example, this system might automatically sort calls with certain area codes to the regional office that services their area.
Configuring the system to sort calls based on caller ID helps your call service representatives lighten their load and decreases the amount of time your clients will spend waiting to be directed to the appropriate destination within your company.