Predictive dialing is a process that speeds up the acquisition of prospective clients by making automated calls to individuals without the need for call center agents. Those agents receive only the calls that are answered.
This saves your representatives time by eliminating the need to obtain and manually dial the numbers of your potential clients. Algorithms implemented by the service provider and tailored to your business’s needs in marketing, outreach, or sales are used to determine who the computer dials.
As a result, your call service agents are free to answer calls from genuine leads rather than waste time manually dialing individuals themselves.