This feature is available for those who expect a large call volume in proportion to the number of their customer service representatives or departments. The ability to place your customers’ calls on hold allows you to hold onto prospective clients even when your establishment is busy by providing them a window to wait in a queue for your service representatives.
Selecting pleasant hold music can also help you establish a little peace of mind with your prospective clients. It may make you seem just a little more professional while they wait. You have the choice to add this music and choose the track if you wish.