Interactive Voice Response (IVR)
This feature can be set up with specifications that dictate how they interact with your clients. The caller will respond to the voice prompts through keypad presses or voice recognition software.
Depending on how advanced the interactive voice responder is, it could be packaged with predetermined responses or organically generate answers for more personalized assistance leading your clients through the company’s directory.
While these systems are often used for payments or common services with retail orders, they can also be used for daily caller interaction to determine where their call should be routed.