The incoming queue feature allows you to create a virtual line where your prospective clients are waiting to be handled by your customer service representatives. This feature allows your communications system to deal with all its incoming calls. This is particularly useful in a call center environment where it may be necessary to manage a large volume of calls.
This feature is perfect for businesses that expect a high volume of calls and want to manage them without hiring new representatives. A queue helps you keep your clients on the line while the available workers deal with the incoming callers one at a time.