This feature is perfect for businesses like yours that want to protect highly valued clients from the inconveniences caused by power outages, keeping a professional and caring approach. Failover call routing activates when a power outage causes your phones to be rerouted to an alternate number without the need for you to call a support line to have this done manually.

If you have the automatic attendant feature, it will automatically answer calls and direct them to the department they’re trying to reach.