Failover call routing

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Feature overview

This is a feature for businesses that want to protect high-value clients from the inconveniences caused by power outages and to also keep a professional appearance. Failover call routing activates when a power outage causes your phones to be rerouted to an alternate number without the need for you to call a support line to have this done manually.

If you have the automatic attendant feature, it will automatically answer calls and direct them to the department they’re trying to reach regardless of whether people have been evacuated.

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