Custom Music On Hold
The feature that allows you to set custom music on hold for your business could change your business’s profile in the eyes of your prospective client.
On-hold music can be set by default through the system, but you can also choose it yourself to match your clientele or establish a stronger brand identity with the clients waiting in the call queue.
Without this feature, your prospective customer receives a busy signal when no one answers, which shows that you don’t care enough about them to give them a little concession while they wait. Custom music on hold is not a feature that every client necessarily appreciates, but it’s one that every client will notice if you don’t have it.