This feature takes care of the call center’s responsibilities of receiving, processing, and redirecting incoming calls. It serves as an administrator in processing customers’ queries, redirecting them to customer or service support teams, or otherwise redirecting their call to the department that can help them most.

Each call center agent has a computer, telephone, and headset connected to the company’s call management system. They may service one business or be linked by a corporate computer network to other centers in the case of especially large enterprises.

Call Center Dashboard (SaaS), allows to monitor call center status real time showing summarized information, such as, how many agents are currently logged in and available to answer incoming calls, how many callers are currently waiting in the call center queue, how many abandoned calls, average waiting time, avg talk time, longest wait time and much more…