Call center

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Feature overview

Call centers are offices that receive, process, and redirect incoming calls. In the case of a business, a call center is manned by a team of representatives who serve as administrators in processing customers’ queries, redirecting them to customer or service support teams, or otherwise redirecting their call to the department that can help them most.

Each call center agent has a computer, telephone, and headset connected to the company’s call management system. They may service one business or be linked by a corporate computer network to other centers in the case of especially large enterprises.

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