Boss-secretary functions

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Feature overview

This feature allows a secretary to monitor their supervisors’ extensions. This is so that a secretary can answer a call on the boss’s behalf when appropriate or put the call on hold until the boss can answer it themselves.

If the call isn’t answered within a designated amount of time, the call returns to the secretary’s extension and rings again, at which time the secretary can hold it for the boss again after reassuring the client or hang up.

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