This feature redirects calls with a set protocol when you don’t want them to be forwarded to separate departments. These options include advertisements for products and services as well as caller entertainment.

This feature is great for improving brand recognition and engagement, reducing the number of callers that hang up when they are put on hold, and sounding professional and personal. This feature is essential for businesses like yours that don’t want their potential callers to get bored when all the lines are busy.