This feature helps businesses manage team members in a large company, particularly when it concerns conferences or networking events.
An automated speaker will help route callers to their desired destinations 24 hours a day through speech recognition technology. These attendants have access to the entire company directory. Simply by stating the information or person, they’re looking for, your callers can leave voicemails to the appropriate person or department even when business isn’t currently in operation.
This allows you to cater to the needs of prospective clients when they call you on weekends, after hours, or even during normal operating hours when you need to boost the productivity of an already strained call center representative staff. An automated directory can help you do this without the need to hire more call center agents.